Privacy Policy

Overview

Smart My Home ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website or booking our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please discontinue use of our services.

Information We Collect

We collect information you provide directly to us when you:

• Fill out a booking or contact form on our website
• Call or email us to request a service
• Create an account or user profile
• Provide feedback or leave a review
• Subscribe to our newsletter or promotional communications

The types of personal information we may collect include:

• Identity data: full name, username, or similar identifier
• Contact data: billing address, service address, email address, and phone number
• Transaction data: details about services you have booked and payments made
• Technical data: IP address, browser type, time zone, operating system, and other technology identifiers on the devices you use to access our website
• Usage data: information about how you use our website and services
• Communications data: your preferences in receiving marketing communications from us

How We Use Your Information

We use the personal information we collect to:

• Process and fulfil your service bookings and manage your account
• Send you booking confirmations, service reminders, and follow-up communications
• Respond to your inquiries, comments, and customer service requests
• Send you promotional communications about our services (only with your consent)
• Improve, personalise, and expand our website and service offerings
• Understand how visitors use our website through analytics
• Comply with our legal obligations and enforce our terms and policies
• Prevent fraudulent transactions and monitor against theft

Sharing of Information

We do not sell your personal information. We may share your information with:

• Service professionals: We share your name, address, and contact details with the assigned service professional in order to fulfil your booking.
• Payment processors: We use reputable third-party payment processors (e.g., Stripe, PayPal) and share only the payment information necessary to complete your transaction. We do not store your full card details.
• IT and system providers: We share data with third-party vendors who assist in operating our website, scheduling system, and business operations, under strict confidentiality agreements.
• Legal authorities: We may disclose your information when required by law, court order, or to protect the rights, property, or safety of our business, customers, or the public.

Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). All data is anonymised.
• Preference cookies: Remember your settings and preferences for a better experience.
• Marketing cookies: Used to deliver relevant advertisements. Only enabled with your consent.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL/TLS encryption for data in transit, encrypted storage of sensitive data, access controls, and regular security reviews.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for 7 years for tax and legal compliance. Marketing preferences and contact data are retained until you unsubscribe or request deletion.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal information in certain circumstances.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request a machine-readable copy of your personal data.
• Right to object: Object to processing of your personal information for direct marketing.
• Right to withdraw consent: Withdraw consent at any time where we relied on it to process your data.

To exercise any of these rights, please contact us at info@smartmyhome.site. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete that information from our systems.

Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we update this policy, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: